Cork Occupational Therapy Services Ltd (COTS) is committed to providing a quality service and we regularly evaluate our services in order to ensure this and to monitor the standard of our performance.
Anyone who comes into contact with the service will be assured that if they ever have a comment to make or need to make a complaint it will be welcomed and responded to appropriately
When things go right, we want to know so we can repeat and reinforce positive actions.
We accept that sometimes things do not always go to plan. In such circumstances, we want to know, so that we can put things right and learn from our mistakes.
We welcome all comments and complaints on our services, positive or negative. Complaints will be accepted and investigated irrespective of the nature of the complaint or who the person making the complaint is.
We want to hear from you about your experience of using our services:
- what worked
- what could improve
- what didn’t work
- Your name, address & telephone number
- Let us know if you are making a personal complaint or a complaint on behalf of someone else
- Briefly describe what your complaint is about, giving dates, times and important information
- List your specific concerns starting with the most important
- Let us know your preferred method of communication.
A full copy of our policy regarding comments and complaints can be provided on request. All staff members are aware that if they receive a complaint there is a clear and specific procedure in place to deal with it in a confidential manner. Complaints are taken seriously, resolved efficiently and effectively, and recorded appropriately.
We will formally acknowledge your compliant within 5 working days of receipt and let you know how we will deal with it.